At Bevoic, your satisfaction is our priority. If you are not fully happy with your purchase, we provide a simple and transparent return and refund process.
1. Return Window
- You may return items within 28 days of receiving your order.
2. Return Conditions
- Items must be in their original condition, unused, and in the original packaging.
- All accessories, tags, and documentation must be included.
- Certain products may be non-returnable for hygiene or safety reasons (clearly stated in the product description).
3. Free Returns
- Bevoic covers the cost of return shipping.
- You will not be charged for returning your items.
4. How to Return an Item
- Contact Us: Email our customer service team at support@bevoic.com with your order number and reason for return.
- Receive Authorization: We will provide you with a return authorization and instructions.
- Prepare Package: Pack the item(s) securely in the original packaging.
- Shipping Label: We will send you a prepaid return shipping label. Attach it to your package.
- Ship Package: Drop it off at the designated shipping carrier location.
5. Refund Process
- Inspection: Once we receive your return, we will inspect the items to confirm they meet our return criteria.
- Refund: Approved refunds will be issued to your original payment method within 5–9 business days. Processing time may vary depending on your bank or payment provider.
- Exchanges: For a different item, please complete a return and then place a new order.
6. Customer Service
- Email: support@bevoic.com
- Working Hours: 8:00 AM – 5:00 PM (Monday–Saturday)
- Address: 240 Clayton St, San Francisco, CA 94117, United States