1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, JCB, Diners Club, Discover) and PayPal. Payments must be made in U.S. dollars.
2. Do you charge any hidden fees?
No. All prices and costs are shown clearly at checkout. Shipping is free on all orders within the United States.
3. How long does it take to process and ship my order?
- Processing time: 1–3 business days (Monday–Saturday).
- Delivery time: 4–7 business days after shipping.
- Total time: 5–10 business days from when you place your order.
4. Do you offer free shipping?
Yes. All orders within the United States come with free standard shipping.
5. Will I get a tracking number?
Yes. Once your order has shipped, you will receive an email with your tracking number and a link to track your package.
6. What is your return policy?
- You can return items within 28 days of receiving your order.
- Items must be in original condition, unused, and with packaging/tags intact.
- Free return shipping is provided — no extra cost.
7. How do I return an item?
- Email us at support@bevoic.com with your order number and reason for return.
- We will send you a return authorization and prepaid shipping label.
- Pack the item securely and drop it off at the instructed shipping carrier.
8. How long does a refund take?
Refunds are processed within 5–9 business days after we receive and inspect your return. Processing time may vary depending on your bank or payment provider.
9. Do you offer exchanges?
We do not offer direct exchanges. The fastest way is to return the item and place a new order for the product you want.
10. Where do you ship?
Currently, we only ship within the United States.
11. How do I contact customer service?
- Email: support@bevoic.com
- Hours: 8:00 AM – 5:00 PM (Monday–Saturday)
- Address: 240 Clayton St, San Francisco, CA 94117, United States